learn about our Company

About Us

Our Aim

Help businesses grow by providing them with outsourcing services that optimize their operations. We strive to deliver cost-effective solutions that enhance efficiency, quality, and customer satisfaction. Our goal is to be your trusted partner in achieving your business objectives.

Our Perception

Pay per call, Digital Marketing and Call Centers. A leadership team with their belt in Contact Centers.

Why Square21

Square21 gives your business the freedom and flexibility you need to increase your focus and iterative improvement on your core competencies. Our aim is to provide quality as well as quantity to meet the requirement of the client.

personal service

Making a start

Our company operate call center staffed by trained agents who are skilled in handling customer inquiries, complaints, and technical issues over the phone, email, and other channels. Typically provide services such as inbound and outbound customer support, telemarketing, appointment scheduling, order processing, technical support, and more.

We use advanced technology and tools to manage and analyze data, monitor performance, and optimize operations for maximum efficiency and customer satisfaction. We work with a wide range of clients across various industries, from small businesses to large corporations, and can offer flexible and scalable solutions to meet their specific needs.

With our expertise and resources, it help’s businesses to improve their customer experience, increase sales, and achieve their business goals.

get to know each other

We understand that every interaction with a customer is an opportunity to create a positive impression and build loyalty. That's why we focus on delivering a personalized and empathetic experience to every customer we interact with.

understanding your rights

We are a team of highly skilled and experienced professionals dedicated to providing exceptional customer service to businesses and organizations across various industries. Our call center services include inbound and outbound calling, customer support, technical assistance, lead generation, and more.

determining your goals

Our services are fully customizable to ensure that we provide the best solutions for your business. Our team is always up-to-date with the latest technologies and industry trends, allowing us to provide cutting-edge services to our clients.

client satisfaction

97%

Accepted Cases

92%

Success Rate

98%

We Will Help You Every Step Of The Way

We offer exceptional customer support solutions that help businesses build strong relationships with their customers, increase sales, and boost customer satisfaction.

what do you need?

we work hard
in all fields

In Bound

Create content that answers questions their audience is already asking, then use free resources and forms to convert website visitors into leads.

Out Bound

Focused on promoting a product or service to the widest possible audience through traditional advertising tactics.t.

Web Development

Solutions that design, build, integrate, maintain, and support websites and web applications for various purposes and audiences.

Digital Marketing

Promotion of brands to connect with potential customers using the internet and other forms of digital communication.

"They always say that time changes things, but you actually have to change them yourself.”

Andy Warhol

Our work process

1. Onboarding and Training

Rigorous onboarding and training process to ensure agents are prepared to handle a wide range of customer inquiries and issues. Agents undergo several weeks of training that includes product knowledge, communication skills, and company policies and procedures.

2. Customer Support

Agents provide customer support services by handling inquiries, complaints, and technical issues over the phone, email, chat, or other channels. Also provide assistance with placing orders, making reservations, or scheduling appointments.

3. Data Management

Use software to manage customer data, including contact information, call logs, and customer history. Use analytics tools to track key performance indicators and improve operations.

4. Quality Assurance

Quality assurance processes in place to monitor agent performance and ensure that they are providing high-quality customer service. This includes regular call monitoring, feedback, coaching, and training.

5. Reporting and Analysis

Regular reports to their clients that include metrics such as call volume, average handle time, and customer satisfaction scores. Use this data to analyze performance, identify trends, and make improvements to their services.

About us

Meet us

Our team is made up of experienced call center agents, supervisors, and managers who have a deep understanding of the needs and expectations of our clients and their customers.

CEO

Hammad Abid

our team of experts are here for you

Delivering exceptional customer service and support to our clients. We are committed to continuous improvement and are always looking for ways to enhance our service offerings and improve the customer experience.